Youbrio Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”) or YOUBRIO mobile application.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, referring/exit pages, and date/time stamps.

Additionally when you login through our site/mobile application, we collect limited information from you, including your name, date of birth, limited payment information, email address, and phone number. We refer to this information as “Profile Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Profile Information.

How Do We Use Your Personal Information?

We use the Profile Information that we collect generally to fulfill any orders placed through the Site/Mobile application (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Profile Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We do not actively share your Personal Information with third parties. However, We do use the following third party libraries/software development kits (SDKs) that may potentially collects additional information to provide respective services, as outlined below:

  • Google Analytics, Google SDK and Google Mobile Services (GMS) - Our web pages and web portal may have Google Analytics enabled to help us better understand how our customers use our service. Additionally, Our web portal and app uses Google GMS and library to provide login via Google feature, and Google push notifications. You can refer to Google privacy policy.
  • Facebook SDK - Our web portal and app uses Facebook library to provide login via Facebook feature. Please refer to Facebook Privacy for additional information
  • Apple SDK - Our web portal and app uses Apple library to provide login via Apple feature, and Apple Push Notifications. Please refer to Apple privacy policy.
  • Braintree SDK - Our app uses Braintree library to provide card and Paypal payment services. You can refer to Braintree privacy policy.
  • One Signal SDK - We used One Signal service to aggregate push notifications from app for all Apple iOS devices and Android devices with GMS. The push notifications include, but not limited to, informing students about their lessons, teachers about their upcoming lessons and students already in the lessons, and so on. You can refer to One Signal privacy policy.
  • Getui SDK - Our app used Getui SDK to aggregate push notifications from app for all Android devices that does not have GMS. The push notifications include, but not limited to, informing students about their lessons, teachers about their upcoming lessons and students already in the lessons, and so on. You can refer to Getui privacy policy.
  • Alipay SDK - Our app used Alipay SDK to provide payment facility. You can refer to Alipay privacy policy.
  • WeChat SDK - Our app used WeChat SDK to provide login via WeChat and WeChat payment facility. You can refer to WeChat privacy policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Mobile App Permission Usage

  • Camera - Camera is used for online video calls during online lessons. Camera permission may also be needed when you update your profile photo.
  • Microphone - Microphone is used for online video calls during online lessons.
  • Storage (Read and Write) - This permission is needed to store and upload files needed for the application to work properly, which includes but not limited to the upload and download of files/sheet musics/lesson notes during lesson.
  • Calendar - You may save scheduled lessons to your phone calendar, calendar permission will only be requested when you perform this operation.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site/Mobile application), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

Data Retention

When you place an order/login through the Site/Mobile application, we will maintain your Order/Profile Information for our records unless and until you ask us to delete this information.

Account Deletion

To delete your account, you may follow the steps here in YOUBRIO mobile application. Your account will be deleted immediately upon completing the steps.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via Contact Us form.

Policy effective since 01-Jan-2020, Last Updated on 28-Dec-2021.