Yes! All payments are processed by fully secure payment gateways that are Payment Card Industry Data Security Standard (PCI) Compliant. YOUBRIO is also a fully registered and licensed Australian company that is supported by Austrade and the Australian Government.

To pay for lessons, first deposit money into your YOUBRIO wallet. This can be done by Mastercard/Visa/Amex, PayPal or AliPay. The lesson fees will be automatically withdrawn once you have booked a lesson.

You can see the deposited money in your YOUBRIO wallet.

We do not offer refunds or withdrawals in accordance to the Anti-Money Laundering Policy. However you may be eligible for a refund minus a processing fee, if you had to cancel due to extenuating circumstances.

Yes, YOUBRIO collects platform charge in order to cover operational, infrastructure and third party costs. Tax charges are calculated based on your residency.

Go to a teacher’s profile to book a lesson. You can search through their available times and select one that suits you. This can be a one-off booking or a repeating lesson slot.

To see your current and previous lessons please go to the “My Lessons” page.

Lessons cancelled at least 24hrs before the time of lesson will not be charged. However, if cancelled within 24hrs of the lesson time, the full lesson fee will not be refunded.

You can book as many lessons as you like!

Yes, you can search for other teacher’s name using the search function to find one that is suitable for you. You can also filter through teachers using our Teacher Finder to find one that suits your requirements.

To connect with your own teacher, you can either scan their QR code or directly search for their name to take you to their profile where you can book lessons.

Yes, YOUBRIO lessons are all video calls which allow the student and teacher to see each other.

You can enter the lesson room from 15 minutes before the booked lesson time.

If the internet drops out it will automatically try to reconnect. However, even if the call ends, you can still re-enter the lesson as long as it is within the lesson time.

Please contact us through our Help Desk via email or phone call and we will assess the situation and process a refund.

Once you have completed the lesson you can simply end the call. Do not forget to leave the teacher a review and rating!

Unfortunately, if you forget a booked class, this lesson fee will still have to be deducted. Make sure you have notifications turned on to allow lesson reminders!

The smartboard is an interactive learning space for teachers and students. You can upload documents and images to make markings on which can be seen by your teacher. This can also be a blank space which can be used to draw and take notes on.

The Smartboard can be accessed from the Home Page in ‘Resources’ or during a lesson. To upload content, press the + button.

To share a teacher with others, go to their teacher’s profile page and tap the share icon. This can be shared via message or posted onto social media platforms such as Facebook, Instagram or WeChat.

By sharing the teacher’s profile with other users, you will receive 10% of the lesson fees for each successfully referred lesson as a referral reward. This reward is ongoing where all referred lessons conducted will receive the 10%, which will be deposited into your wallet. This is an optional reward, you can also choose to share teacher profiles without the referral program. Together, we can connect all students in need with the most suitable teacher for them!

Yes! All payments are processed by fully secure payment gateways that are Payment Card Industry Data Security Standard (PCI) Compliant. YOUBRIO is also a fully registered and licensed Australian company that is supported by Austrade and the Australian Government.

Once the lesson has been successfully completed, your set lesson fee will be immediately deposited to your YOUBRIO wallet.

Withdrawals can be processed by bank transfer to an account of your choice or PayPal.

Yes, YOUBRIO collects platform charge in order to cover operational, infrastructure and third party costs. Tax charges are calculated based on your residency.

It is the teacher’s responsibility to declare their income for tax purposes in accordance to the taxation laws.

Tap ‘Create Lesson’ on the dashboard to create lesson slots. You can put in your available times and dates and set your own price. These can be set as repeating time slots or one-off.

This allows you to set the minimum lesson duration that students can book as either 30 minutes or 60 minutes. The students can book for as long as they like based on your given availability.

Any student is able to book your lessons however you have the option to approve or reject a student’s booking.

You can see upcoming lessons on your main dashboard page. For the full timetable please go to ‘My Lessons’

Teachers are able to cancel lessons at anytime, simply select the confirmed lesson booking and select cancel. When a teacher cancels, the student will not be charged for the lesson.

Students are allowed to cancel lessons without charge provided it is cancelled at least 24hrs before the lesson time. If they cancel within 24hrs of the lesson, teachers will still be paid the full lesson amount.

You can create as many lessons as you like!

Share your QR code to your students so they can connect with you and book lessons.

To have lessons, please create a separate student account.

You can enter the lesson room from 15 minutes before the booked lesson time to start teaching.

Yes, YOUBRIO lessons are all video calls which allows the student and teacher to see each other.

If the internet drops out it will automatically retry to reconnect. However, even if the call ends, you can still re-enter the lesson as long as it is within the lesson time.

If the student does not cancel the lesson at least 24hrs prior to the lesson time and does not show up, you will still be paid the full lesson fee. Teachers have the option of cancelling without charge.

Once you have finished the lesson, you can end the call and tap ‘Complete Lesson’. You will be immediately paid once the lesson has been completed.

Please ensure your notifications are turned on to allow reminders for upcoming lessons and lesson bookings. In the event of a forgotten lesson, teachers have the option of cancelling without charge.

The smartboard is an interactive learning space for teachers and students. You can upload documents and images to make markings on which can then be seen by your stduent This can also be a blank space which can be used to draw and take notes on.

The Smartboard can be accessed from the Home Page in ‘Lesson Resources’ or during a lesson. To upload content, press the + button.

To share a teacher with others, go to their teacher’s profile page and tap the share icon. This can be shared via message or posted onto social media platforms such as Facebook, Instagram or WeChat.

This is an optional program for teachers to opt-in. As a teacher, you can choose to be are part of the YOUBRIO Referral Program. By joining, you agree to give 10% lesson fees to the referring teacher or user as a referral reward. Together, we can connect all students in need with the most suitable teacher for them!

Complete your profile with information such as your qualifications, biography, which languages you speak and more, to allow students to understand you better.

Levels are used to show a teacher’s qualification. To upgrade your level, please submit your qualifications for approval.

You can choose any subject ranging from Music to Academics to Languages. More subjects are coming soon….stay tuned!

Students can leave ratings and reviews after their lesson which will be displayed on your profile.

If you are school-owner or would like to set up a school on YOUBRIO, go to the menu sidebar and click on School/Organisation and register.